Job openings for relation manager in pune

Key Responsibilities:
Maintain Customer Relationship
 Build sustainable relationships and trust with customer via open and interactive communication
 Regular & timely interaction with the customer via various modes like calls, whatsApp, EDMs etc. as decided per the
business plan
 Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.)
 Perform annual protection review calls as per the timelines
Campaign Calling
 Perform Segmented product based campaigns including GLIP, SWP, FWP and others
 Ensure that the customers are aware of the offering and do not have any confusion regarding the same
Perform Service Request Calls
 Keep records of customer interactions, process customer accounts and file documents
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to
ensure resolution
 Provide accurate, valid and complete information by using the right methods/tools
 Identify and assess customers�� needs to achieve satisfaction.